Scandibørn

Returns, Exchanges, & Damaged Products

Returns

  • Returns can be requested HERE
  • We are happy to accept returns for full refund within 30 days of receipt, provided that we receive the returned item(s) unused and in their original packaging. If it’s been a bit longer, go ahead and submit a request and we’ll see what we can do to help. 
  • Items must be unused and in perfect, resalable condition.
  • For a refund to original payment method, customer is responsible for the shipping label and cost. 
  • For a refund of store credit, we will provide you with a pre-paid label and cover the cost of shipping. 

Exchanges

  • Exchanges can be requested HERE
  • We accept returns for exchange within 30 days of receipt, but we know life gets busy so if it’s been a bit longer, go ahead and submit a request and we’ll do our best to help.
  • We will provide you with a pre-paid shipping label and cover the shipping costs. 

Damaged or Faulty Products

  • If you received a damaged or faulty item, please let us know HERE
  • We would be happy to get you a free replacement or a store credit for a discount on your order (no expiration). 

Other Information

  • Sale Items: We do not accept returns on sale unless there is a manufacturers fault with the item. This does not affect your consumer rights.
  • Furniture: We cannot accept returns on furniture items unless they are faulty. If there are any issues with these products, please fill out our damages form HERE
  • Special/Customized orders (including made-to-order Furniture): These products are non-refundable unless there is a fault with the product. If there are any issues with these products, please fill out our damages form HERE
  • For any other inquiries, please fill out our contact form HERE
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