We want you to love your Scandibørn products as much as we do, but we understand that sometimes a product does not quite fit the bill.
We are happy to accept returns within 14 days of receipt so long as the goods are unused and in perfect resalable condition.
I would like to return an item, what should I do?
Customers are responsible for all return shipping costs. All refunds will be processed within 14 days of receipt of the product and credited back using your original form of payment.We always advise recorded delivery as we are not responsible for items going missing in the post. Please submit your return request via our Returns Portal HERE
Please include your returns slip which can be printed HERE
Please note any discount codes used in the original order will be reviewed against the return for eligibility. If your order after return does not meet the eligibility criteria then you will not be entitled to discount.
My item is faulty or damaged, what should I do?
If you receive any faulty items, please contact us immediately via our contact form HERE. We may ask you to send a photograph of the damage. We will send you a replacement if available, otherwise a refund will be issued.
SALE ITEMS: Please note we do not accept returns on items bought in sale periods (Black Friday, Boxing day / January sales etc) unless there is a manufacturers fault with the item. This does not affect your consumer rights.
FURNITURE: Please note we can not accept returns on furniture items unless they are faulty. If there are any issues please contact us in writing at firstname.lastname@example.org.
SPECIAL ORDERS/CUSTOMISED: These products are non-refundable unless there is a fault with the product.