My item is faulty or damaged, what should I do?
If you receive any faulty items, please contact us immediately via our contact form HERE. We may ask you to send a photograph of the damage. We will send you a replacement if available, otherwise a refund will be issued.
SALE ITEMS: Please note we do not accept returns on items bought in sale periods (Black Friday, Boxing day / January sales etc) unless there is a manufacturers fault with the item. This does not affect your consumer rights.
FURNITURE: Please note we can not accept returns on furniture items unless they are faulty. If there are any issues please contact us in writing at firstname.lastname@example.org.SPECIAL ORDERS/CUSTOMISED: These products are non-refundable unless there is a fault with the product.
© 2018 Scandiborn USA.